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Corporate

Working with MedAssist as an agency.

Information for agencies and institutions that would like to work with MedAssist.

Working with institutions in Africa

MedAssist is an international health tourism intermediary authorised by the Turkish Ministry of Health. We connect patients who wish to be treated in Türkiye with contracted, accredited partner hospitals. We invite travel agencies, hospitals, insurance companies and ministries of health in Africa to work with us in planning their patients' treatment journeys to Türkiye.

We arrange for each patient's file to reach the relevant specialist and share the doctor's opinion in writing. We organise travel, transfers and accommodation, interpreting and coordinator support at the hospital, and follow-up after the patient returns home. The medical assessment and the decision to treat always rest with the treating doctor.

We would be glad to agree with you on how we work together, the language of correspondence and how patient files are shared. To arrange a meeting, call one of our corporate lines or write to us by email.

Why should agencies in Africa work with Türkiye?

Travel agencies, hospitals, insurers and ministries of health in Africa look for a dependable route, with every step traceable, for patients who need treatment abroad. Türkiye offers that route through a regulated health tourism framework, private hospitals that receive international patients and convenient travel connections. Below we explain why your organisation may consider Türkiye, and how working with an authorised intermediary makes the process easier.

A regulated health tourism framework

In Türkiye, international health tourism is regulated by the Ministry of Health. Health facilities that serve international patients and the intermediaries that arrange their treatment must hold an authorisation certificate from the Ministry. Your organisation can therefore check, on the basis of a document, who it is working with.

Accredited private hospitals with international patient departments

Our contracted partner hospitals are accredited private hospitals. Authorised hospitals in Türkiye work with international patient departments that look after foreign patients from the moment the medical file is received until discharge, with interpreters on hand.

A broad range of specialties

From organ transplantation and oncology to cardiovascular surgery and orthopaedics, treatment in many specialties can be planned in Türkiye. Your patient's file is sent to a doctor in the relevant specialty, and which hospital and doctor fit the case is confirmed with the hospital before any decision is made.

Direct flight connections

Istanbul has direct flights to many capitals and major cities across Africa. This reduces connections for the patient and their companion, and makes a return trip for follow-up appointments easier to plan.

Coordination in your language

Correspondence, medical files and conversations at the hospital can be handled in English, French or Arabic, and interpreter and coordinator support is arranged at the hospital.

One point of contact

Working with an authorised intermediary such as MedAssist means your organisation does not need separate contacts for the hospital, the journey and follow-up: the medical file, travel and communication after the patient returns home all run through one coordination team. The medical assessment and the decision to treat always rest with the treating doctor.

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